Thank you for shopping at Ultimate Silicone Utensils. We appreciate the fact that you like to buy the kitchen utensils we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Ultimate Silicone Utensils. The main thing to remember is that by placing an order or making a purchase at Ultimate Silicone Utensils, you agree to the terms set forth below along with Ultimate Silicone Utensils’ Privacy Policy.
1. General Information All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
2. Return Process To return an item, please email customer service at ultimatesiliconeutensils@gmail.com to obtain a Return Merchandise Authorization (RMA) number.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
3. Refunds After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
4. Exceptions The following items cannot be returned or exchanged:
- Used items
- Final sale items
- Items which are not in their original condition, are damaged, or are missing parts for reasons not due to our error
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
5. Questions If you have any questions concerning our return policy, please contact us at:
Email: ultimatesiliconeutensils@gmail.com
Please Note:
- A 15% restocking fee will be charged for all returns in excess of $100.
- Returned items must be in original packaging, unused, and must be returned as originally delivered.